FAQ
  • Is Tyrepoint an Australian company?

    Yes, Tyrepoint.com.au is an Australian-owned and operated company. Our office is located in Melbourne, but we have warehouses throughout Australia.

  • Who will fit and balance my tyres if I buy from Tyrepoint.com.au?

    We have an extensive network of approved fitment centres across Australia. You can choose your nominated fitment centre during the checkout process.

  • How can I find new tyres for my car?

    The best way to find new tyres for your vehicle is to check the tyres you are using now. You can refer to our Tyre Size Guide for more information or assistance. All you need to do is enter the correct tyre size information into our search box to see our full range and prices. If you still need help, you can use our Live Chat or call us on 1300 089 733.

  • Do you sell and fit tyres for Light Trucks, Motorhomes, or larger Commercial Vehicles?

    Please notify us at the time of purchase because fitting these tyres requires larger workshops and different machines depending on the size of tyres. You can contact us via Live Chat or call us at 1300 089 733.

  • What if you do not sell the tyre I am after?

    If you cannot locate the tyre you are after, please contact us via our Contact Us page or on 1300 089 733. We will do our best to find your desired tyre as quickly as possible and at the best price.

  • How do I buy my tyres from Tyrepoint? **

    We offer four easy steps: Select your tyres online (using the search box on the homepage). Book in your approved local fitment centre. After entering your postcode, the nearest centre will be shown, where you can make your appointment. Pay a small deposit online and We will contact you to confirm your order. your tyres will be shipped usually on the same day. Visit your nominated fitment centre at your selected date & time and pay the balance after the job is done! If you need a wheel alignment as an extra option, you can also choose this during checkout.

  • **
  • How soon is my order dispatched?

    We offer same-day dispatch for orders received before 12 pm on business days. Orders placed after 12 pm will be dispatched the next business day (excludes public holidays). All orders placed on Saturday after 12 pm or on Sundays will be dispatched on Monday.

  • What happens if I order the wrong tyre size?

    As we will always contact you to verify your order, the likelihood of an incorrect tyre being delivered is very rare. However, if an incorrect tyre is ordered and delivered, we can rectify your tyre order at no extra cost. You simply pay the difference in tyre price (if applicable).

  • How do I book my fitment appointment?

    During checkout, you will be asked to choose a fitment centre after entering your postcode. Once selected, you can book a convenient time and day to have your tyres fitted. We will keep you informed if any changes to your booking time are required.

  • How long does it take to fit my tyres?

    Fitting tyres normally takes up to 1 hour, depending on the workload of the fitting centre at your selected date and time. Tyrepoint’s online booking system and express delivery saves you time and effort, minimising wait time at the fitting centre. All our approved fitment centres are meticulously selected based on cleanliness, accuracy, waiting area, reputation, and customer service.

  • How long does it take for my tyres to be delivered?

    Depending on your location in Australia, delivery times can vary between 1-6 business days. Our advanced online booking system takes into account the lead time to deliver your tyres to your nominated fitment centre. This way, you won’t book a fitting before the tyres are delivered, saving you time and inconvenience.

  • Do I need to change my tyres?

    You need to check the wear indicators (rubber blocks found in the grooves running around the tyre). The legal limit for wear indicator thickness in Australia is 1.6mm. However, when the tread depth of your tyre drops below 2mm, it’s time to replace the tyre to avoid legal penalties and safety risks. Other factors such as tyre age, damage, and vehicle mileage should also be considered.

  • I don’t know my tyre size, and I can’t find it!

    We provide two tabs at the top of our webpage to help you find the tyres you need: “Find My Tyres” and “Tyre Size Guide.” If you still have trouble, please call our customer service team on 1300 089 733.

  • Are you selling aged stock tyres?

    No, we only sell new stock that is still within the manufacturer’s warranty period. You can check the age of your tyres on the tyre sidewall via the 4-digit build stamp (e.g. 2617). The first two digits represent the week, and the last two digits represent the year the tyre was manufactured (e.g. 2617 represents the 26th week of 2017).

  • What is a Tyre Placard?

    A Tyre Placard is a sticker with information about the tyre type, size, and speed rating you need, which can be found on the driver’s side door, in the glove box, or under the fuel cap. It also contains the correct inflation pressures for your front and back tyres.

  • What tyre pressure should I use?

    The Tyre Placard shows the exact pressure needed for your tyres. Ensure the tyres on your car match the placard because previous owners may have purchased non-standard tyres. Tyre pressure should be checked when the car is cold, as driving increases pressure.

  • What are the extra markings on my tyres (N1, MOE, MO, RO1, AO, etc.)? **

    These markings indicate specific designations for different vehicles: AO: Original tyres for Audi *: Original tyres for BMW N0-N4: Original tyres for Porsche, with the number indicating improvements on the same pattern MO: Original tyres for Mercedes-Benz MOE: Mercedes Original Equipment Extended Mobility (similar to run-flat tyres) RO1, RO2: Original tyres for Audi Quattro, RS4, RS6, R8 RWL: Raised White Lettering RBL: Raised Black Lettering

  • **
  • What are space savers?

    A space saver is a smaller replacement tyre designed to save room. Limit their use, replace or repair the damaged tyre as soon as possible, and drive no faster than 80 km/h.

  • What is a Runflat Tyre?

    Run Flat tyres allow you to continue driving safely during a rapid loss of inflation pressure, maintaining mobility for a limited distance at a reduced speed. They can only be fitted on vehicles with a functional Tyre Pressure Monitoring System (TPMS).

  • What are Eco tyres?

    Eco tyres reduce rolling resistance, lowering fuel consumption and CO2 emissions, making them more environmentally friendly.

  • What is a Wheel Alignment, and is it extra?

    A wheel alignment involves adjusting the wheels to ensure they remain parallel and perpendicular to the ground, preventing uneven tyre wear and improving handling. Yes, it’s an additional cost, but it ensures longer tyre life and better driving performance.

  • What is the difference between Wheel Alignment and Tyre Balance?

    Wheel alignment adjusts wheel angles for a straight ride and even tyre wear. Wheel balancing minimizes tyre bounce and vibration for a smoother ride and better handling.

  • How much does a wheel alignment cost?

    Wheel alignments can be added to your order for just $109 during checkout. Your selected fitment centre will have modern equipment for tyre fitting, balancing, and alignment.

  • EXCLUSIVE ONLINE TYRE PRICING

    We are committed to offering customers our most competitive and irresistible tyre prices in Australia.

    Learn more
  • LOCATE A CENTRE

    Tyrepoint has over 100 approved fitment centres across Australia, all of which have state-of-the-art equipment.

    Learn more
  • HELP CENTRE

    For your convenience, we have answered a series of FAQs about our services.

    Learn more
  • CUSTOMER SERVICES

    Contact Number: 1300 089 733

    Our customer service opening hours are

    Monday to Friday       8:00am to 5:30pm
    Saturday      8:00am to 3:30pm